Ververica Platform: Self-managed
Support Services Plans
Support Services Plans
This page provides a detailed overview of the support services by Ververica. As a Ververica customer, you have a wide range of support options at your disposal. Whether it’s about finding answers to your questions or getting guidance with critical issues, our team is here to help.
Ververica provides four support levels to accommodate specific customer needs depending on your business requirements. The levels are described below.
Silver
Gold
Platinum
Support availability
Monday - Friday
9.00 am - 6.00 pm
As Gold plus Technical Account Manager
(Severity) Target Response Times
(P1), (P2)
Within 4 business hours
(P3)
Within 8 business hours
(P4)
up to 24 business hours
(P1), (P2)
Within 1h (7x24)
(P3)
Within 4 business hours
(P4)
up to 24 business hours
(P1), (P2)
Within 1h (7x24)
(P3)
Within 4 business hours
(P4)
up to 24 business hours
Set up a Meeting
Fill out the form and we’ll have a Ververica expert contact you. Our experts can answer questions, provide more information, and help you understand what our solutions can do for your business.