Ververica Cloud: Managed Services
Support Services Plans
Support Services Plans
Ververica has implemented 24/7 year round observability of all Ververica Cloud services. Our Support staff will be automatically alerted in case of anomalies or issues.
As a Ververica customer, you have a wide range of support options at your disposal. Whether it's about finding answers to your questions or getting guidance with critical issues, our team is here to help.
Ververica provides Free level support for all registered customers using the Ververica Cloud Managed Service deployment option with Pay as you go and/or Reserved Capacity offering types. This level of support is provided via the Support Portal, and is for problems related to using and accessing Ververica Cloud Managed Services. Target response time is provided on a best-effort basis.
This page provides detailed overview of all suport services provided by Ververica.
For support services terms please refer to Support Services Terms.
Support plans coverage includes fixing any issue related to Ververica Cloud Services
Ververica offers additionally consultancy services that go beyond Ververica Cloud Services support plans coverage. Here, our engineers will provide holistic, customer solution tailored consultancy.
Basic
Business
Enterprise
Services and Features covered by support
Support availability
Monday - Friday
9.00 am - 6.00 pm
Monday - Friday
9.00 am - 6.00 pm
(Severity) Target Response Times
Within 1 business day
(P1), (P2)
Within 4 business hours
(P3), (P4)
Within 1 business day
(P1), (P2)
Within 1 hour
(P3),
Within 4 business hours
(P4)
Within 1 business day
Pricing per month
(1), (2), (3)
(1) All prices shown are in USD currency.
(2) Value Added and Sales Tax are not included in the price.
(3) Price is that amount which corresponds to higher value when comparing fixed amount and percentage of total monthly costs spent for user account.
(4) For support services terms please refer to Support Service Terms